FAQ

Questions about tickets

Can I buy an entrance ticket when I arrive at PoMo?
Yes, you can buy a ticket when you arrive, but the museum might be full. To guarantee entry exactly when you want, we recommend purchasing your ticket online before you come.

I’ve been charged twice for the tickets I purchased. What should I do?
If you experience a duplicate charge, one of the payments will be refunded promptly. If this doesn’t happen within 1-3 days, please contact hello@pomo.no. Be sure to include relevant information so we can assist you quickly.

Can I buy gift cards for tickets?
Not yet, but we are working on it and will hopefully have it in place very soon.

I’ve purchased a ticket in advance but I’m going to be late. What should I do?
We encourage you to arrive as close to your chosen time as possible due to capacity limitations. With a pre-booked ticket, you’re guaranteed entry at your selected time. If you’re late, our hosts will help you enter as soon as we have capacity.

What should I do if I’ve bought a ticket I can’t use?
Unfortunately, we do not offer refunds for purchased tickets.

How long can I stay at the museum with my entry ticket?
You’re welcome to stay for as long as you like on the day your ticket is valid.

Can I leave the museum and come back in later the same day?
Your ticket is valid all day, but if you leave, there may be a queue when you return. In that case, you’ll need to wait in line until we have capacity again.

Questions about memberships

I’ve purchased a membership. Where is my membership card?
When you purchase a membership, we’ll send you an email. Click “Create password” in the email to set up your password.
This password will allow you to log in to your membership account at pomo.no, where you can find your digital membership card.
Feel free to drop by during opening hours if you have any questions about your membership.

I’m a member. Can I come and go as I please?
As a member, you’re welcome to visit us as often as you’d like! However, we recommend booking a free ticket in advance, especially on busy days, to make sure you can enter exactly when you want.
Log in under “Membership” and claim your free ticket under “Tickets.”

How do I buy a membership?
You can purchase a membership here.

I’ve purchased a membership but haven’t received an email. What should I do?
Once you’ve bought a membership, we automatically send an email to the address you registered. Please check your spam folder to see if the email has been filtered there. Emails from us come from hello@pomo.no.

Can I buy a membership as a gift for someone?
Yes, you can purchase a membership for someone else here. Just select “Buy as a gift.”

When I buy a membership as a gift, do I need to fill in the contact details of the recipient?
No, you’ll just need to fill in your own contact details. We’ll then send you an email with a code that you can give to the recipient. They can activate their membership themselves on this page.

I want to give a physical gift when I purchase a membership as a gift. Do you offer physical membership gift cards?
Currently, all our memberships are digital. When you purchase a membership as a gift, you’ll receive a code to give to the recipient. You could buy a nice card from the PoMo shop and write the code on it to give as a gift.

Questions about accessibility

Is PoMo accessible by wheelchair, pram or similar?
Yes, we have a lift located right next to the main entrance. The lift will take you to the same entrance as those using the stairs and entering through the pink door.

Can I bring a pram into the exhibition rooms?
No, for safety reasons, prams are not allowed in the exhibition rooms. Our hosts will help you find a suitable place to park your pram.

Can I bring animals into the museum?
Unfortunately, no, pets are not allowed.

Can I wear ice grips or spiked shoes inside the museum?
No, unfortunately, you’ll need to remove your ice grips or change your shoes before entering the museum.